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Toolika Kapur is a seasoned business professional and technically proficient with over 18 years of experience working with customers and partners in software Industry with focus on service delivery,strategy and planning, business development and program development. She had held several positions of diverse nature in SaaS business including customer experience, service delivery, renewals, account management, partner program management and operations. Carries deep understanding of SaaS business and operations with focus on scalability and operational efficiency.
16 years in Software-as-a-Service leading several functions like Customers Success, Value & Adoption , Service Delivery, Practice and Consulting and Renewals.
Experienced in Strategy and Business Planning, Customer Engagement, Business Development, Program Management, Adoption & Value Realization
Diverse industry experience in areas of IT Service Management, Business Services Management, Human Resources, Urban Planning and Development
She has a degree in Bachelors in Architecture and Masters in Urban Planning
At SuccessFactors, she is responsible for Global function for customer adoption and value realization for cloud HCM to drive Customer Success and Renewals